Refund policy

Refunds do not apply to the following digital goods: ebooks and audiobooks. These are instant downloads.

Please choose carefully. Refunds only given if you buy a duplicate digital item within 48 hours of first purchase in which case the duplicate item will be refunded.

Refunds for physical goods:

There is no return for change of mind. Returns are given for faulty items if you contact us within 7 days of receiving item (according to the tracking).

Faulty items mean the book is misprinted (example: printed upside down or sideways), missing pages, or with significant damage (like bent corners, scratched covers, etc).

For refund queries, please email juliana@julianahaygertbooks.com within 7 days of receiving your product (according to the tracking). Please use the subject "returns" and include your name, order number, and reason for return, and photographs of faulty item. If item is faulty, we refund or resend your goods - your choice. We want you to be happy!

PS: there will be no refund if you ordered a scratch-and-dent version (slightly damaged book).